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How do I file a claim?

If you are unhappy with your Dreamweaver hard surface and believe you have a warranty claim, you must first contact your Dreamweaver retailer to file a claim. If, after working with your retailer you are still not satisfied, you may contact us directly. You will need to provide a proof of purchase, a full description of your claim, and receipt(s) for recommended professional cleaning by hot water extraction. info@engineeredfloors.com

ENSIGNIUM®, RevoTec®, & Triumph® - Warranty, Care, & Maintenance Information

Download the RevoTec & Triumph Warranty, Care, & Maintenance Guide for full warranty information and tips on how to best care for and maintain your hard surface flooring.

WARRANTY

CARE & MAINTENANCE

Engineered Floors LVP - Warranty, Care, & Maintenance Information

Download the Engineered Floors LVP Warranty, Care, & Maintenance Guide for full warranty information and tips on how to best care for and maintain your hard surface flooring.

WARRANTY

CARE & MAINTENANCE

TimberStep - Warranty, Care, & Maintenance Information

Download the Engineered Floors TimberStep Warranties, Care, and Installation Guides Here.

WATER RESISTANT RESIDENTIAL WARRANTY

WATER RESISTANT COMMERCIAL WARRANTY

NON-WATER RESISTANT CARE & MAINTENANCE

WATER RESISTANT CARE & MAINTENANCE

TIMBERSTEP - REPLACING A DAMAGED PLANK

ENSIGNIUM, RevoTec, & Triumph - Installation Instructions

Download the general installation instructions for the rigid engineered luxury vinyl flooring.

ENSIGNIUM | REVOTEC | TRIUMPH INSTALLATION GUIDE

PLANK REPLACEMENT GUIDE

Engineered Floors LVP - Installation Instructions

Download the general installation instructions for the Engineered Floors luxury vinyl planks.

EF LVP DIRECT GLUE

APPROVED ADHESIVES

EF LVP LOOSE LAY INSTALLATION GUIDE

Engineered Floors Timberstep - Installation Instructions

Download the general installation instructions for the Engineered Floors laminate products.

WATER RESISTANT INSTALLATION

NON-WATER RESISTANT INSTALLATION

Installation Videos

Check out these general installation videos for the Engineered Floors luxury vinyl planks.

TRIUMPH, ENSIGNIUM & REVOTEC INSTALLATION *Excludes Lux Haus II, see link below.

LUX HAUS II INSTALLATION

TIMBERSTEP INSTALLATION

RevoTec & Triumph - Trim Information

Download the hard surface trim and installation guide.

TRIM GUIDE