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How do I file a claim?

If you are unhappy with your DreamWeaver hard surface and believe you have an issue that would be addressed by the flooring warranty, you must first contact your DreamWeaver retailer to file a claim. If the retailer is not available, you may request to initiate a warranty claim by mailing or emailing directly to Engineered Floors the following:

- Your name, address, phone number, and email address.

- Retailer name and location.

- A copy of the receipt listing the flooring style name, color, and quantity, cushion information, if included, and date of installation.

- A description of the problem. If it is a stain issue, please provide information about the cause of the stain and what has been done to try to remove the stain.

- Copies of any professional cleaning receipts.

- Pictures from the areas of concern.

Engineered Floors, LLC.

PO Box 2207

Attn:  Residential Claims Department

Dalton, Ga 30721

info@engineeredfloors.com

RevoTec®, & Triumph® - Warranty, Care, & Maintenance Information

Download the RevoTec & Triumph Warranty, Care, & Maintenance Guide for full warranty information and tips on how to best care for and maintain your hard surface flooring.

WARRANTY

CARE & MAINTENANCE

Engineered Floors LVP - Warranty, Care, & Maintenance Information

Download the Engineered Floors LVP Warranty, Care, & Maintenance Guide for full warranty information and tips on how to best care for and maintain your hard surface flooring.

WARRANTY

CARE & MAINTENANCE

Timberstep™ - Warranty, Care, & Maintenance Information

RevoTec, & Triumph - Installation Instructions

Download the general installation instructions for the rigid engineered luxury vinyl flooring.

REVOTEC | TRIUMPH INSTALLATION GUIDE

PLANK REPLACEMENT GUIDE

Engineered Floors LVP - Installation Instructions

Download the general installation instructions for the Engineered Floors luxury vinyl planks.

EF LVP DIRECT GLUE

APPROVED ADHESIVES

EF LVP LOOSE LAY INSTALLATION GUIDE

Engineered Floors Timberstep - Installation Instructions

Download the general installation instructions for the Engineered Floors laminate products.

WATER RESISTANT INSTALLATION

NON-WATER RESISTANT INSTALLATION

Loose Lay Installation Instructions

RevoTec, Triumph, & Timberstep - Installation Videos

Check out these general installation videos for the Engineered Floors luxury vinyl planks.

TRIUMPH & REVOTEC INSTALLATION

TIMBERSTEP INSTALLATION

RevoTec & Triumph - Trim Information

Download the hard surface trim and installation guide.

REVOTEC & TRIUMPH TRIM GUIDE

Timberstep - Trim Information

PureGrain® - Warranty, Care, & Maintenance Information

Download the PureGrain Warranty, Care, & Maintenance Guide for full warranty information and tips on how to best care for and maintain your hard surface flooring.

PUREGRAIN WARRANTY

PUREGRAIN CARE & MAINTENANCE

PureGrain - Installation Instructions

Download the general installation instructions for the PureGrain hard surface products.

PUREGRAIN INSTALLATION DOCUMENT

ONE2CLICK® INSTALLATION VIDEO

PureGrain - Trim Information